WhatsApp Notifications

remmu can send whatsapp messages to members and guardians using the meta whatsapp business api this gives members instant, mobile native notifications for payment events 💬 what's sent via whatsapp event message payment confirmed receipt link + payment amount payment reminder sent for upcoming/overdue payments (as configured in automated reminders docid\ vddescu6npoxsar6o5iar ) installment reminder sent before/after an installment due date, for members on an installment plan docid\ pejokc3a1ejyetllto7ai trial signup otp one time code sent to verify a phone number during trial class signup docid\ ucimjetv0vi1ulsup yqd trial class reminder sent 24 hours before a booked trial class (separate template for online vs in person classes) more whatsapp templates will be added over time 🔧 enabling whatsapp whatsapp notifications are an add on feature to enable go to settings → notifications contact remmu support to connect your meta whatsapp business account once connected, payment receipt messages are sent automatically when a payment is approved 📱 phone numbers whatsapp messages are sent to the member's phone number stored on their profile the guardian's phone number if a guardian is linked (for underage students) important make sure phone numbers are stored in international format (e g +60123456789 for malaysia) 📋 message content the payment receipt whatsapp message includes club name payment amount a link to view the full receipt at app remmu com/receipt/\[id] tapping the receipt link opens the receipt page in the browser if the member is not logged in, they'll be prompted to log in and then redirected to their receipt ⚙️ whatsapp usage limits whatsapp business api has monthly message limits based on your meta account tier remmu tracks your usage automatically you can view current usage under settings → notifications , including a monthly usage breakdown by template and a credits history of past credit purchases these whatsapp notification settings are available on both web and the mobile app (more → admin settings → notifications) ⚠️ troubleshooting member says they didn't receive the whatsapp message confirm their phone number is correct and in international format check they haven't blocked your whatsapp business number check the whatsapp usage limit hasn't been reached for the month messages going to wrong person for minors with a guardian linked, messages go to the guardian's phone update the guardian's phone number from the student profile → guardian tab