WhatsApp Notifications
REMMU can send WhatsApp messages to members and guardians using the Meta WhatsApp Business API. This gives members instant, mobile-native notifications for payment events.
💬 What's Sent via WhatsApp
Event | Message |
|---|---|
Payment confirmed | Receipt link + payment amount |
Payment reminder | Sent for upcoming/overdue payments (as configured in Automated Reminders) |
Installment reminder | Sent before/after an installment due date, for members on an installment plan |
Trial signup OTP | One-time code sent to verify a phone number during Trial Class Signup |
Trial class reminder | Sent ~24 hours before a booked trial class (separate template for online vs in-person classes) |
More WhatsApp templates will be added over time.
🔧 Enabling WhatsApp
WhatsApp notifications are an add-on feature. To enable:
- Go to Settings → Notifications
- Contact REMMU support to connect your Meta WhatsApp Business account
Once connected, payment receipt messages are sent automatically when a payment is approved.
📱 Phone Numbers
WhatsApp messages are sent to:
- The member's phone number stored on their profile
- The guardian's phone number if a guardian is linked (for underage students)
Important: Make sure phone numbers are stored in international format (e.g. +60123456789 for Malaysia).
📋 Message Content
The payment receipt WhatsApp message includes:
- Academy name
- Payment amount
- A link to view the full receipt at app.remmu.com/receipt/[id]
Tapping the receipt link opens the receipt page in the browser. If the member is not logged in, they'll be prompted to log in and then redirected to their receipt.
⚙️ WhatsApp Usage Limits
WhatsApp Business API has monthly message limits based on your Meta account tier. REMMU tracks your usage automatically. You can view current usage under Settings → Notifications, including a Monthly usage breakdown by template and a Credits history of past credit purchases.
These WhatsApp notification settings are available on both web and the mobile app (More → Admin Settings → Notifications).
⚠️ Troubleshooting
Member says they didn't receive the WhatsApp message:
- Confirm their phone number is correct and in international format
- Check they haven't blocked your WhatsApp Business number
- Check the WhatsApp usage limit hasn't been reached for the month
Messages going to wrong person:
- For minors with a guardian linked, messages go to the guardian's phone
- Update the guardian's phone number from the student profile → Guardian tab