Messages (Chat)

beta feature in app messaging between staff, instructors, and members — with admin oversight and message reporting built in 🔧 enabling chat chat is an optional module go to settings → general → modules and turn on chat once enabled, a messages item appears in the sidebar for admins, team, instructors, and members, along with a chat icon (with unread badge) in the top header next to notifications 💬 starting a conversation click + on the messages page to start a new conversation search by name — staff, instructors, or a student's name (to message their guardian) if a student has more than one guardian linked, you'll be asked to choose which guardian to message who can message whom role can message admin / team anyone in the club instructor staff and other instructors always; members only if the instructor teaches a class the member (or their child) is enrolled in member staff always; instructors of classes they or their children attend; other members only if allowed by the setting below member to member messaging admins control whether members can message each other directly, under settings (gear icon) on the messages page → chat settings option behavior off (default) members can only message staff and instructors recommended if your club serves minors same class only members can message others who share at least one active class with them anyone in the academy members can message any other member in the club 🔔 admin notifications for class groups by default, admins aren't notified of every message in every class group — there are usually too many to be useful an admin can opt in to receiving notifications for a specific class group from that group's settings, useful for a class they want to keep a closer eye on 👥 group conversations three kinds of group conversations exist class groups — one per class, including everyone enrolled plus the assigned instructor(s) created automatically team channel — one per club, for all staff created automatically custom groups — created manually by admins/team for anything that doesn't map to a class or the whole team (e g "summer camp parents", "competition squad") class group and team channel membership is synced automatically from enrollment and staffing — admins don't add or remove members manually there click the participant count icon in a group's header to open group members , which lists everyone in the group; tapping a member starts a direct message with them (still subject to the messaging rules above) instructors without a linked login show as greyed out "not in chat yet " creating a custom group admins and team members can start a custom group from the messages page ( + → new group on web, the people icon in the header on mobile) enter a group name search and select any staff, instructor, or member in the club — there are no messaging rule restrictions on who can be added, since the group is admin created create the group once created, admins/team can manage the group from group members action who rename the group admin / team add members admin / team remove a member admin / team leave the group any member only admins and team members can create or manage custom groups anyone removed from a custom group would need to be re added by an admin/team member to rejoin ✍️ sending messages type in the message box (up to 4,000 characters) and send you can attach up to 5 files per message (images or pdfs, 5mb max each) edit or delete your own messages via the ⋯ menu on your message bubble deleted messages show as "message removed" to preserve the conversation flow for other participants deleting a conversation for direct messages (not groups), use ⋯ → delete conversation this only removes your own copy — the other person still sees it, and if they send a new message, the conversation reappears in your list 🚩 reporting a message every conversation shows a notice that messages may be reviewed by admins to report something concerning, open the ⋯ menu on any message from someone else and choose report , with an optional note on what's wrong admins are notified and can review it 🛡️ admin oversight admins have an oversight button on the messages page (next to settings) with two tabs overview a table of every conversation in your club — type (direct message / class group / team channel / custom group), participants, message count, and last activity click a conversation to view it read only (admins never post into a conversation they weren't already part of) reports pending and past message reports, grouped into open / resolved / dismissed / all each report shows who reported it, when, the reported message content (or "message removed" if already deleted), and buttons to view conversation , dismiss , or resolve 📱 mobile app chat is available in the remmu mobile app under more → chat , with the same conversations, groups (including custom groups — create, rename, add/remove members, leave), and delete behavior as the web version oversight and reporting review are currently web only , for admins muting a conversation is supported in the data model but has no toggle in the ui yet — there's currently no way to silence notifications for a specific conversation