Packages & Sessions

Packages allow students to pre-purchase a block of sessions instead of paying a monthly fee. This is ideal for students who attend irregularly or prefer to pay upfront.

The admin Packages page (Packages) is organised into tabs:

The purchased packages table supports search, sorting, and status badges — Active, Expiring soon, Low credits, or Expired — plus inline Edit, Delete, or View usage actions on each row.

Packages are configured at the class level. When setting up a class with Package billing type:

Instead of a single price, a package can offer multiple tiers — each with a different label and price (e.g. Early Bird, Standard, VIP). When purchasing, members or admins choose which tier applies. Enable tiers in the package settings by toggling Use tier pricing.

Each package has a visibility setting that controls who can see and purchase it:

Use Hidden for internal or discounted packages you want to assign selectively without members being able to self-purchase.

Clone Package creates a copy of an existing package — useful when you want to offer the same package at a different location or with slightly different settings.

From Packages, click the ⋯ menu on any package → Clone Package. The clone dialog pre-fills all settings from the source package — editable before saving. Change the location if you want the clone to apply to a different branch.

Your academy has a public-facing packages page at /our-packages — accessible to anyone, even without logging in. Visitors can browse available packages, see pricing and session details, and click Buy Package to be taken to the registration or purchase flow.

Only packages with Public visibility appear on this page, grouped by location. To view the public page: go to Packages → click View Public Page.

Design custom content blocks that appear at the top of the public packages page — same visual block builder as Landing Pages.

Add a Frequently Asked Questions section to the public packages page. Go to the FAQs tab, toggle Enable FAQ section on, then add, edit, delete, or reorder questions.

Students can purchase packages through the REMMU mobile app (My Packages → Buy Package) or the web portal (My Packages). Payment goes through the academy's configured payment method.

When an admin assigns a package to a student, they can add Notes (admin only). The note is saved on the purchased package — and on the invoice if one is created — so it isn't lost when you choose not to create an invoice. Edit it later from Edit Purchased Package; it also shows in the Purchased list and in the mobile app's package details. Notes are never shown to members.

You can also set a start date — the date from which the validity period begins. If left empty, validity starts immediately from the purchase date. Useful for pre-selling packages that start in a future month.

A single invoice can bundle multiple packages as separate line items — useful when selling a student several packages at once. In the Add Payment dialog, add a line item per package, choosing the Package payment type and specific package/tier for each — the description and amount auto-fill from the package settings. When the invoice is marked paid, each package is provisioned independently.

A family package is a shared pool of sessions that multiple family members (siblings, parent+child, etc.) draw from together. One purchase covers the whole group — each person's attendance deducts from the same balance.

When creating or editing a package in Packages → Catalog, toggle Family package on and set the Maximum family members — the cap on how many people can share one purchase. Family packages appear with a Family badge in the catalog table.

When a member (or admin) buys a family package, they choose which family members to include at checkout, up to the configured cap. Admins can also assign family packages manually via Assign Package.

After purchase, go to Packages → Purchased, find the package, and use ⋯ → Manage Members to add or remove members — the original purchaser is shown with a Lead badge. Changes take effect immediately.

The Package Usage dialog shows a Used by column on each deduction row, so you can see exactly which family member consumed each session.

Members see their family packages in My Packages with a "Shared with N others" indicator.

Admins can delete a student's purchased package entitlement — for example, if it was assigned by mistake — from ⋯ → Delete on the package row (in the Purchased tab or the student's Packages tab).

Automated email and in-app notifications keep members (and admins) informed throughout the package lifecycle — when a package is purchased, when credits run low, when the last credit is used, and as expiry approaches.

Go to Packages → Settings to toggle member notifications on low credits, and admin notifications when any student in your academy runs low.

Admins can manually add or deduct sessions from a purchased package — useful for gifting make-up sessions, promotional bonuses, or correcting attendance mistakes.

Every adjustment is logged with the date, admin, direction and amount, and reason — visible in the package's usage dialog timeline alongside attendance deductions.

For admins: Student profile → Packages tab — shows current balance and purchase history.

For members: Mobile app → My Packages, or web → My Packages.