Email Notifications
REMMU sends automated emails to members and admins for key events, using your academy's branding.
📧 Emails Sent to Members
Event | Recipient | Trigger |
|---|---|---|
Guardian invitation | Guardian | When admin invites a guardian |
Payment receipt | Member / Guardian | When payment is confirmed |
Payment failed | Member / Guardian | When online payment fails |
Payment reminder | Member / Guardian | Configurable schedule — days after invoice, fixed days of month, and/or repeat until paid |
📧 Emails Sent to Admins
Event | Trigger |
|---|---|
Subscription renewal reminder | Platform billing event |
Subscription payment failed | Platform billing event |
Package self-purchase | A member buys a session package themselves online (not assigned by staff) |
🏷️ Email Branding
All emails sent to your members use your academy's branding:
- Your academy logo (from Settings → General → Email Logo)
- Your primary colour
- Your custom footer text and contact email
To update email branding: Settings → General (Branding section)
Note: There's no automatic account suspension for members with overdue payments — that only applies to an academy's own REMMU subscription (see Subscriptions & Plans). For overdue member payments, configure a reminder schedule in Automated Reminders.
⚙️ Unsubscribing
Transactional emails (receipts, payment alerts) cannot be unsubscribed from as they contain important account information. Marketing emails are not sent through REMMU.
🛡️ Email Deliverability
Emails are sent from a verified domain. If members report not receiving emails:
- Ask them to check their spam/junk folder
- Ask them to whitelist your academy's sender address
- Verify the email address on their profile is correct