Email Notifications

remmu sends automated emails to members and admins for key events emails are sent via zeptomail and use your club's branding 📧 emails sent to members event recipient trigger guardian invitation guardian when admin invites a guardian payment receipt member / guardian when payment is confirmed payment failed member / guardian when online payment fails grace period warning member / guardian daily during 7 day grace period account suspended member / guardian on day 7 of unpaid grace period 📧 emails sent to admins event trigger subscription renewal reminder platform billing event subscription payment failed platform billing event 🏷️ email branding all emails sent to your members use your club's branding your club logo (from settings → branding → email logo) your primary colour your custom footer text and contact email to update email branding settings → branding → email settings ⚠️ grace period emails when a student's payment is overdue day 1 first grace period warning email sent days 2–6 daily reminder emails day 7 final warning + account suspension notice note emails are sent at 9 am utc each day duplicate sends are prevented — each student only receives one email per day regardless of how many overdue payments they have ⚙️ unsubscribing transactional emails (receipts, payment alerts) cannot be unsubscribed from as they contain important account information marketing emails are not sent through remmu 🛡️ email deliverability emails are sent from a verified domain if members report not receiving emails ask them to check their spam/junk folder ask them to whitelist noreply\@remmu com or your club's sender address verify the email address on their profile is correct