Receipts & Invoices
When a payment is confirmed, REMMU automatically sends the member a receipt. Every payment also has a downloadable PDF invoice.
📧 How Receipts Are Sent
- WhatsApp — a message is sent to the member's (or guardian's) phone with a link to the receipt
- Email — a receipt email is sent to the member's registered email address
Both are triggered automatically on payment confirmation. No manual action needed.
📄 Viewing a Receipt
Members can view any receipt at any time:
- Mobile app → My Payments → tap a payment → View Receipt
- Web portal → My Payments → click a payment → View Receipt
- Direct link — each receipt has a unique URL (e.g. app.remmu.com/receipt/[id])
The WhatsApp receipt link takes the member directly to the receipt page. If not logged in, they'll be prompted to log in first, then redirected automatically.
📋 What's on a Receipt
- Academy name and logo
- Invoice number
- Student name and billing details
- Payment description (class name, billing period, or package name)
- Amount breakdown (subtotal, discount if any, total)
- For online payments with a processing fee: + Payment processing fee and Total paid, so the receipt matches what left the payer's account
- If wallet credit was used: the wallet amount applied and the split with the other payment method (e.g. "Wallet Credit + FPX")
- Payment status with colour indicator
- Date paid and payment method
- Gateway reference number (for online payments)
- Thank you message and contact email
📄 Downloading a PDF Invoice
Every payment has a downloadable PDF invoice — available before or after payment.
Member: Downloading an Invoice
- Go to My Payments
- Click the payment
- Click Download Invoice
The PDF downloads immediately with a secure, time-limited download link.
Admin: Downloading an Invoice
- Go to Payments
- Open any payment record
- Click Download Invoice
What the PDF Contains
The PDF invoice includes the same information as the on-screen receipt, formatted for printing or record-keeping:
- Academy logo and contact details
- Invoice number and date
- Bill To (student name and contact)
- Line items with amounts
- Subtotal, late fee (if applicable), and total
- Payment status watermark:
- PAID — green
- PENDING — blue
- OVERDUE — red
- CANCELLED — red
Invoice Customisation
Customise the invoice layout, academy details, invoice number prefix, and footer note under Settings → Invoice Settings.
→ See Invoice Settings
🏷️ Receipt Branding
Receipts and invoices use your academy's logo and branding colours. Update these under Settings → General (Branding section).
→ See Settings & Branding