Subscriptions & Plans
REMMU is a SaaS platform with subscription-based pricing for academies.
🏷️ Plans
REMMU offers different plans based on your academy's size and needs. Each plan includes a set of features and limits (e.g. number of students, locations, team members).
The Elite plan includes up to 1,000 students. If your academy goes over a plan's limit, a grace period starts (see below) so you have time to upgrade or reduce usage; the grace period clears on its own if usage drops back within the plan.
To view available plans and pricing: app.remmu.com/pricing
📊 Viewing Your Current Plan
Settings → Billing (or Account → Subscription)
Shows:
- Your current plan name
- Billing cycle (monthly or annual)
- Next renewal date
- Features included
🔧 Upgrading or Downgrading
To change your plan, go to Settings → Billing → Change Plan and select the plan that fits your needs. Changes take effect at the next billing cycle.
📄 Billing & Invoices
All invoices for your REMMU subscription are available under Settings → Billing → Invoices. Invoices can be downloaded as PDFs.
⚠️ Payment Failure & Grace Period
If your subscription payment fails, or you exceed a usage limit on your current plan, your account enters a 7-day grace period:
- You'll receive an email notification, plus daily reminder emails during the grace period
- Your account remains active during the grace period
- A banner appears at the top of your dashboard (for admins and team) showing why the grace period started — e.g. "your last payment failed" or "over your plan limit", including which limit (students, instructors, team, or locations) — plus the days remaining and a call-to-action button
The banner's button depends on why the grace period started:
Cause | Button | What it does |
|---|---|---|
Payment failed | Retry Payment | Recharges your existing plan and billing cycle — no plan change |
Usage limit exceeded | Upgrade Now | Takes you to the Plan tab to upgrade to a plan that covers your usage |
Important: If the grace period expires without being resolved, your academy account is suspended. Contact REMMU support if you need help resolving a billing issue.
⚙️ Cancellation
To cancel your subscription, contact REMMU support. Your data is retained for a period after cancellation and can be exported on request.
📊 Usage Limits
Your plan includes limits on:
- Number of active students
- Number of locations
- Number of team members
- WhatsApp messages per month (if add-on is enabled)
You can view current usage under Settings → Billing → Usage.