FAQ

What is REMMU? REMMU is an academy management platform for activity-based academies — martial arts academies, yoga studios, fitness centres, and more. It handles student management, class scheduling, payment collection, attendance tracking, and member notifications.

Who is REMMU for? Academy owners and their admin staff use the web portal to manage the academy. Members and their guardians use the REMMU mobile app (iOS and Android) or the web portal to view payments and attendance.

Is REMMU available in my country? REMMU is currently built for Malaysian academies, with all amounts in Ringgit (RM) and local payment methods (bank transfer, CommercePay). Contact us if you're interested in using REMMU outside Malaysia.

Can a student be enrolled in multiple classes? Yes. A student can be enrolled in as many classes as needed. Each enrolment is tracked separately for payments and attendance.

How do I add a guardian for a student? Open the student profile → Guardian tab → Add Guardian. Enter the guardian's name, email, and phone, then send an invitation. The guardian creates their own account and receives payment notifications on behalf of the student.

Can I import students in bulk? Yes. Go to Students → Import, download the CSV template, fill in student details, and upload the file.

What happens when a student leaves the academy? Archive the student's profile. Archived students are hidden from the active list but all records (payments, attendance) are preserved.

What payment methods does REMMU support?

How does bank transfer proof work? After transferring, the member uploads a screenshot of their receipt in the app. The admin reviews it and approves or rejects it. On approval, a receipt is sent to the member.

Can I manually mark a payment as paid without proof? Yes. Open the payment record and click Mark as Paid. This is useful for cash payments.

Can I waive a payment or give a discount? You can manually edit the payment amount before it's paid. For recurring discounts, set the class fee accordingly when enrolling the student.

Why is a student showing as overdue even though they paid? The payment proof may not have been approved yet, or the payment was recorded in the wrong month. Check the student's payment tab and approve any pending proof.

How do students check in? Using the QR code displayed at the venue. Students scan it with their phone — it's available on the class page or location page in the admin portal.

Can I mark attendance manually? Yes. Go to Attendance, select the class and date, and mark students as present.

Does attendance affect package balances? Yes. For Package billing type, each attendance automatically deducts one session from the student's balance.

What can members do in the app? View payments, attendance history, session package balances, and profile. Members cannot manage the academy from the mobile app — that's done via the web portal.

Is there a separate login for the app? No. Members use the same email and password as the web portal.

Can admins use the mobile app to manage the academy? The mobile app is for members only. Academy management is done at app.remmu.com.

What triggers an email to members? Payment receipts and payment reminders (configured under Automated Reminders).

What triggers a WhatsApp message? Currently, payment receipt notifications. WhatsApp must be enabled as an add-on.

Members say they're not receiving emails. What should I check?

How is REMMU priced? REMMU is subscription-based. View plans at app.remmu.com/pricing.

Where can I find my invoices? Settings → Billing → Invoices.

Can I export my academy data? Contact REMMU support to request a data export.

How do I contact support? Email us at [email protected] or use the chat widget in the portal.