---
title: WhatsApp Notifications
slug: whatsapp-notifications
docTags: 
createdAt: 2026-03-06T19:27:16.844Z
---

REMMU can send WhatsApp messages to members and guardians using the Meta WhatsApp Business API. This gives members instant, mobile-native notifications for payment events.

## 💬 What's Sent via WhatsApp

| Event                | Message                                                                                                       |
| -------------------- | ------------------------------------------------------------------------------------------------------------- |
| Payment confirmed    | Receipt link + payment amount                                                                                 |
| Payment reminder     | Sent for upcoming/overdue payments (as configured in [Automated Reminders](docId\:vdDeSCU6npoxSaR6o5IAR))     |
| Installment reminder | Sent before/after an installment due date, for members on an [installment plan](docId\:peJokc3A1EJyetlLTO7aI) |
| Trial signup OTP     | One-time code sent to verify a phone number during [Trial Class Signup](docId\:UcimjEtV0vI1uLSuP_yQD)         |
| Trial class reminder | Sent \~24 hours before a booked trial class (separate template for online vs in-person classes)               |

More WhatsApp templates will be added over time.

***

## 🔧 Enabling WhatsApp

WhatsApp notifications are an **add-on feature**. To enable:

1. Go to **Settings → Notifications**
2. Contact REMMU support to connect your Meta WhatsApp Business account

Once connected, payment receipt messages are sent automatically when a payment is approved.

***

## 📱 Phone Numbers

WhatsApp messages are sent to:

- The **member's phone number** stored on their profile
- The **guardian's phone number** if a guardian is linked (for underage students)

:::hint{type="warning"}
**Important:** Make sure phone numbers are stored in international format (e.g. `+60123456789` for Malaysia).
:::

***

## 📋 Message Content

The payment receipt WhatsApp message includes:

- Academy name
- Payment amount
- A link to view the full receipt at `app.remmu.com/receipt/[id]`

Tapping the receipt link opens the receipt page in the browser. If the member is not logged in, they'll be prompted to log in and then redirected to their receipt.

***

## ⚙️ WhatsApp Usage Limits

WhatsApp Business API has monthly message limits based on your Meta account tier. REMMU tracks your usage automatically. You can view current usage under **Settings → Notifications**, including a **Monthly usage** breakdown by template and a **Credits history** of past credit purchases.

:::hint{type="info"}
These WhatsApp notification settings are available on both web and the mobile app (More → Admin Settings → Notifications).
:::

***

## ⚠️ Troubleshooting

**Member says they didn't receive the WhatsApp message:**

- Confirm their phone number is correct and in international format
- Check they haven't blocked your WhatsApp Business number
- Check the WhatsApp usage limit hasn't been reached for the month

**Messages going to wrong person:**

- For minors with a guardian linked, messages go to the guardian's phone
- Update the guardian's phone number from the student profile → Guardian tab