---
title: Receipts & Invoices
slug: receipts-and-invoices
docTags: 
createdAt: 2026-03-06T19:27:17.314Z
---

When a payment is confirmed, REMMU automatically sends the member a receipt. Every payment also has a downloadable PDF invoice.

## 📧 How Receipts Are Sent

- **WhatsApp** — a message is sent to the member's (or guardian's) phone with a link to the receipt
- **Email** — a receipt email is sent to the member's registered email address

Both are triggered automatically on payment confirmation. No manual action needed.

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## 📄 Viewing a Receipt

Members can view any receipt at any time:

- **Mobile app** → My Payments → tap a payment → View Receipt
- **Web portal** → My Payments → click a payment → View Receipt
- **Direct link** — each receipt has a unique URL (e.g. `app.remmu.com/receipt/[id]`)

The WhatsApp receipt link takes the member directly to the receipt page. If not logged in, they'll be prompted to log in first, then redirected automatically.

***

## 📋 What's on a Receipt

- Academy name and logo
- Invoice number
- Student name and billing details
- Payment description (class name, billing period, or package name)
- Amount breakdown (subtotal, discount if any, total)
- For online payments with a processing fee: **+ Payment processing fee** and **Total paid**, so the receipt matches what left the payer's account
- If wallet credit was used: the wallet amount applied and the split with the other payment method (e.g. "Wallet Credit + FPX")
- Payment status with colour indicator
- Date paid and payment method
- Gateway reference number (for online payments)
- Thank you message and contact email

***

## 📄 Downloading a PDF Invoice

Every payment has a downloadable PDF invoice — available before or after payment.

### Member: Downloading an Invoice

1. Go to **My Payments**
2. Click the payment
3. Click **Download Invoice**

The PDF downloads immediately with a secure, time-limited download link.

### Admin: Downloading an Invoice

1. Go to **Payments**
2. Open any payment record
3. Click **Download Invoice**

### What the PDF Contains

The PDF invoice includes the same information as the on-screen receipt, formatted for printing or record-keeping:

- Academy logo and contact details
- Invoice number and date
- Bill To (student name and contact)
- Line items with amounts
- Subtotal, late fee (if applicable), and total
- Payment status watermark:
  - **PAID** — green
  - **PENDING** — blue
  - **OVERDUE** — red
  - **CANCELLED** — red

### Invoice Customisation

Customise the invoice layout, academy details, invoice number prefix, and footer note under **Settings → Invoice Settings**.

→ See [Invoice Settings](docId\:skCfsycbXUieAOYrkGIu6)

***

## 🏷️ Receipt Branding

Receipts and invoices use your academy's logo and branding colours. Update these under **Settings → General** (Branding section).

→ See [Settings & Branding](docId:-dKwBVhO8MGRLFRzcYPV-)